Front Desk Coordinator

• Naturally makes people feel welcome, comfortable, and valued.
• Genuinely enjoys helping people and seeing patients make progress.
• Takes ownership, follows through, and sees what needs to be done without waiting to be asked.
• Is energetic, positive, friendly, and quick to smile.
• Enjoys building genuine relationships with patients and teammates.
• Communicates confidently and professionally in person and on the phone.
• Is organized, conscientious, and detail-oriented.
• Is comfortable learning new systems and taking on new responsibilities.
• Enjoys teamwork and celebrates the success of others.
• Is open to feedback and continually looks for ways to improve.
• Wants to grow personally and professionally along with the practice.

• Welcome patients and create an exceptional experience from check-in through check-out.
• Build genuine relationships and make patients feel known and cared for.
• Coordinate patient flow between the Doctor, Rehab team, and Front Desk.
• Help patients understand and stay engaged with recommended care plans.
• Address questions and concerns with professionalism and empathy.

• Verify insurance benefits and eligibility.
• Create and maintain patient financial worksheets.
• Review financial responsibilities and collect patient charges.
• Maintain accurate patient accounts and confidential records.
• Obtain and update personal, insurance, and financial information.
• Process and follow up on third-party insurance claims.
• Scan and organize insurance EOBs.
• Maintain office inventory and supplies.

• Assist with marketing campaigns, promotional communications, and social media content.
• Participate in community outreach and relationship-building opportunities.
• Contribute ideas that improve the patient experience and strengthen the practice.
• Support patient retention and continued engagement.
• Look for opportunities to help the clinic grow—not simply complete assigned tasks.

• Work collaboratively to keep the clinic clean, organized, and welcoming.
• Jump in and help wherever needed.
• Communicate openly and respectfully with teammates.
• Participate in team meetings, training, and continuing education.
• Take responsibility, learn from mistakes, and continually improve.
• Protect patient privacy and maintain HIPAA confidentiality.

• Previous customer service experience required.
• Healthcare, chiropractic, physical therapy, fitness, or wellness experience is a plus.
• Strong communication and interpersonal skills.
• Excellent phone and computer skills.
• Proficiency with Microsoft Office/Windows.
• Ability to learn practice management and other software systems.
• Strong organization and attention to detail.
• Ability to handle confidential information appropriately.
• Positive, energetic, team-oriented attitude.
• Two-year degree or higher preferred, but not required.

• Competitive pay
• Opportunity to earn quarterly bonuses
• Positive, energetic, team-oriented work environment
• Professional growth and development opportunities
• Meaningful impact on patients' lives
• Opportunity to grow with a progressive and expanding practice