Front Office & Patient Financial Coordinator

• Delivering a warm, professional and efficient patient experience
  
  
• Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication
  
  
• Responding quickly to new patient leads and converting inquiries into scheduled appointments
  
  
• Verifying or understanding insurance benefits and clearly communicating coverage and patient responsibility
  
  
• Presenting care-plan financial options and helping patients select appropriate payment arrangements
  
  
• Collecting payments, monitoring patient balances and following through on declined payments
  
  
• Supporting authorizations, referrals, claim documentation and insurance follow-up
  
  
• Maintaining accurate patient records and ensuring tasks are completed on time
  
  
• Recovering missed appointments and helping prevent patients from falling out of care
  
  
• Supporting reactivation campaigns, review requests, referral initiatives and community outreach
  
  
• Tracking and executing assigned marketing activities and following through until results are documented
  
  
• Identifying workflow problems and helping create better systems
  
  
• Supporting additional administrative and office-management responsibilities as earned
  
  

• Chiropractic, medical, dental, physical therapy or other healthcare front-office experience
  
  
• Knowledge of chiropractic insurance policies and patient workflows
  
  
• Experience with VA Community Care referrals, authorizations or documentation
  
  
• Personal injury experience, including communication with attorneys, adjusters and patients and PI referrals 
  
  
• Experience presenting financial options, collecting payments or discussing treatment costs
  
  
• Marketing, sales, business development or community-outreach experience
  
  
• Strong relationships or involvement within the Fort Worth or Benbrook community
  
  
• Bilingual English/Spanish skills
  
  
• Experience in a growing small business where team members take ownership beyond their basic job descriptions
  
  

• Work quickly without sacrificing accuracy
  
  
• Are exceptionally organized and detail-oriented
  
  
• Follow through and close loops without being chased
  
  
• Remain calm, positive and resourceful during busy periods
  
  
• Communicate confidently and professionally with patients
  
  
• Are comfortable discussing money and collecting payment
  
  
• Can prioritize multiple responsibilities without losing track of details
  
  
• Take initiative while still following established policies and procedures
  
  
• Enjoy marketing, building relationships and helping a business grow
  
  
• Are dependable, coachable and accountable
  
  
• Think like an owner and consistently look for ways to improve the patient experience and the practice
  
  

• Need frequent reminders to complete assigned work
  
  
• Struggle with speed, accuracy or attention to detail
  
  
• Avoid difficult conversations about balances or financial responsibility
  
  
• Wait to be told about every next step
  
  
• Become easily overwhelmed in a fast-paced environment
  
  
• View marketing or community outreach as “someone else’s job”
  
  
• Want a position where simply showing up is considered success
  
  

• A meaningful role in a growing, patient-focused healthcare business
  
  
• The opportunity to make a visible impact on the success of the clinic
  
  
• Training and professional development
  
  
• A supportive, collaborative team environment
  
  
• Opportunities for increased responsibility based on demonstrated performance
  
  
• Employee chiropractic and wellness benefits
  
  
• Competitive compensation based on experience and demonstrated ability